Cancellation and Refund Policy
Introduction: “At Thetemplategalaxy, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.”
1. Cancellations
You may cancel your order before it has been processed. Once your order has been processed and the template has been delivered, cancellations are no longer possible.
2. Refunds
If you are not satisfied with your purchase, you may request a refund within 30 days of your purchase date. To be eligible for a refund, the following conditions must be met:
- The template has not been downloaded or used.
- You provide a valid reason for the refund request.
3. How to Request a Refund
To request a refund, please contact our support team at support@thetemplategalaxy.com with your order details and reason for the refund. Our team will review your request and respond within 5 business days.
4. Refund Process
If your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
5. Non-Refundable Items
Certain items are non-refundable, including:
- Customized templates.
- Templates that have been downloaded and used.
- Templates purchased as part of a bundle or promotion.
Contact Us: If you have any questions about our Cancellation and Refund Policy, please contact us at support@thetemplategalaxy.com.
